Privacy Principles
At Voyager Lending, we value our customer relationships, many of which span generations. We recognize that the basis of each customer relationship is trust, and that we are obligated to honor that trust, beginning with the information you have chosen to share with us. We recognize that you have a right to expect your personal financial information to remain private and secure. We respect the privacy of our customers and are committed to treating customer information responsibly. Our Privacy Principles serve as standards for all Voyager Lending employees for collection, use, retention, and security of individual information.
This privacy notice applies to our current and former customers.
Click here for Voyager Lending’s Privacy Notice.
Additional Information Regarding the Internet
Any information transmitted to us through our online banking services is protected by a data security system known as Secure Socket Layer, or SSL, with Strong Encryption. SSL is designed to ensure that transmitted information is encrypted and always protected. Any links to outside sources on our website or provided by our online banking services are beyond the control of Voyager Lending’s security and we are not responsible for the content, operation or security of such sites.
We collect certain information from you as you communicate with us through our website:
Card Protect Collected Information: We may collect information regarding your mobile device such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance. For your convenience, you may be asked to grant permission for access to your mobile device’s geolocation data. This information may be collected when you use certain services that are dependent on your mobile device’s location (such as the location of an ATM or in store transactions).
Cookies: Cookies are identifiers and messages sent to an internet browser that help us recognize and better serve you when you visit our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you or your computer and can only be read by a web server in the domain that issued the cookie to you. Cookies do not collect personally identifiable information. You may prevent cookies from being allowed by making the appropriate selection from your browser options. We reserve the right to use cookies to present products and other services that may be of interest to you. If you choose not to accept cookies, you may limit the functionality we provide when you visit our website. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site or services you visit. You cannot bank online without cookies.
Email: When you send us an email, we will use your email address to reply to you. We will store your email address for quality assurance and to meet legal and regulatory requirements. We may use your email address to market Voyager Lending products and services. You may opt-out or reply to any email message we send to you to tell us that you no longer wish to receive future marketing messages from us.
We gather data that is not personally identifiable to you to track website usage, such as number of hits, pages visited, and the length of user sessions to evaluate the usefulness of our sites.
Children’s Information: We respect the privacy of your children, and we comply with the Children’s Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from consumers under the age of thirteen. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.